FAQ
Company FAQ
Q1. What’s the product advantage of Moonkvision ?
>>> 48 Hours products aging, 7 Inspections during whole production
>>> Product defective rate <2‰, 100% Full checks before shipment
>>> Launch 1 of New product every two months, Own 12 of patents
>>> Quality Guarantee ISO 9001:2008 , CE, FCC,RoHS Certificate
Q2. What’s the service advantages of Moonkvision ?
>>>24/7 end-to-end support, response time < 12 Hours
>>>Quick delivery: 3-5 days for samples & Small orders
>>> 12-year OEM/ODM experience, offer dorp-shipping
>>> 24 Months Quality guarantee,lifetime technicial service
Q3. What’s the payment terms of Moonkvision ?
>>> T/T, L/C, PayPal,Western Union, MoneyGram, Visa etc
>>> Sinosure, OA is acceptable based on buyer's good credit
Q4. What about your production capacity and MOQ ?
>>> Camera: 30000pcs/Month; Recorder: 3500pcs/Month
>>> No limit for test order, MOQ 30pcs for repeat orders
Q5. How to ship the goods to customers?
>>> By express such as FedEx/DHL/UPS for small parcels
>>> By air/ sea/ train or by buyer's forwarder for bulk order
Q6. How about warranty of Moonkvision?
>>> Two years warranty, lifetime technical service
>>> Flexible repairments and Rapid RMA process
Q7. What are the benefits of becoming Moonkvision Distributor or Agent ?
>>> Unique products design and software customization with higher profits
>>> Offer best price and service support, Timely share marketing Literature
>>> Provide longer warranty than regular customer
>>> Enjoy quarterly marketing rebates
>>> Referral our customers to sole agent
>>> 48 Hours products aging, 7 Inspections during whole production
>>> Product defective rate <2‰, 100% Full checks before shipment
>>> Launch 1 of New product every two months, Own 12 of patents
>>> Quality Guarantee ISO 9001:2008 , CE, FCC,RoHS Certificate
Q2. What’s the service advantages of Moonkvision ?
>>>24/7 end-to-end support, response time < 12 Hours
>>>Quick delivery: 3-5 days for samples & Small orders
>>> 12-year OEM/ODM experience, offer dorp-shipping
>>> 24 Months Quality guarantee,lifetime technicial service
Q3. What’s the payment terms of Moonkvision ?
>>> T/T, L/C, PayPal,Western Union, MoneyGram, Visa etc
>>> Sinosure, OA is acceptable based on buyer's good credit
Q4. What about your production capacity and MOQ ?
>>> Camera: 30000pcs/Month; Recorder: 3500pcs/Month
>>> No limit for test order, MOQ 30pcs for repeat orders
Q5. How to ship the goods to customers?
>>> By express such as FedEx/DHL/UPS for small parcels
>>> By air/ sea/ train or by buyer's forwarder for bulk order
Q6. How about warranty of Moonkvision?
>>> Two years warranty, lifetime technical service
>>> Flexible repairments and Rapid RMA process
Q7. What are the benefits of becoming Moonkvision Distributor or Agent ?
>>> Unique products design and software customization with higher profits
>>> Offer best price and service support, Timely share marketing Literature
>>> Provide longer warranty than regular customer
>>> Enjoy quarterly marketing rebates
>>> Referral our customers to sole agent